Terms and Conditions
Last Updated: 28 June 2025
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern your use of the Casinova website located at casinova-casino.co.uk (“the Website”) and any related services provided by Casinova (“we,” “us,” or “our”).
1.2 By registering an account, depositing funds, or otherwise accessing or using our Website or services, you agree to be legally bound by these Terms, our Privacy Policy, and our Responsible Gambling Policy.
1.3 If you do not agree with any part of these Terms, you must immediately cease using the Website.
2. Definitions
- Player / User / You: Any individual who registers or uses the Website or services.
- Account: Your personal profile created on the Website.
- Games: All casino, live casino, and other gambling products offered by Casinova.
- Operator: The company licensed and regulated to operate Casinova in the UK.
- Bonus: Any promotional offer including bonus funds, free spins, or other incentives.
3. Eligibility
3.1 You must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher, to use this Website.
3.2 It is your sole responsibility to ensure that online gambling is permitted in your place of residence.
3.3 Employees of Casinova, its affiliates, and their immediate family members are not permitted to open accounts or participate in any games.
4. Account Registration and Security
4.1 Only one Account per individual, household, IP address, or device is permitted.
4.2 You must provide accurate, current, and complete information during registration, including name, address, date of birth, email, and payment details.
4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activity on your Account.
4.4 We may request identity verification documents at any time to comply with UK Gambling Commission regulations and to prevent fraud.
4.5 Accounts created with false or misleading information may be suspended or closed, and any winnings forfeited.
5. Deposits and Withdrawals
5.1 Deposits must be made using payment methods registered in your name.
5.2 Minimum and maximum deposit and withdrawal limits apply and are detailed in the Banking section of the Website.
5.3 We do not charge fees on deposits or withdrawals; however, your payment provider may apply charges.
5.4 Withdrawals will, where possible, be returned to the original payment method used for deposits.
5.5 Withdrawal requests may require additional verification, including identity and source of funds checks, in line with anti-money laundering legislation.
5.6 We endeavour to process withdrawal requests promptly but are not liable for delays caused by third-party payment processors.
6. Account Management and Closure
6.1 You are responsible for all activity on your Account and must keep your details up to date.
6.2 You may close your Account at any time by contacting Customer Support.
6.3 We reserve the right to suspend, restrict, or close Accounts at our sole discretion, particularly where fraud, collusion, or breaches of these Terms are suspected.
6.4 Accounts inactive for six (6) consecutive months may be classified as dormant and subject to administrative fees, as notified in advance.
6.5 Dormant Accounts with zero balances may be closed after prolonged inactivity.
7. Responsible Gambling
7.1 Casinova is committed to promoting responsible gambling. We provide tools such as deposit limits, loss limits, session limits, and self-exclusion options.
7.2 If you believe you may have a gambling problem, please use our responsible gambling tools or contact our support team for assistance.
7.3 Additional support and information can be found at GamCare and the UK Gambling Commission.
8. Prohibited Conduct
8.1 You agree not to engage in any fraudulent, collusive, or illegal conduct, including but not limited to:
- Money laundering or financing of terrorism;
- Use of bots, automated scripts, or software to manipulate gameplay;
- Cheating, collusion with other players, or game manipulation;
- Opening or using multiple Accounts;
- Using VPNs, proxies, or other methods to circumvent geographic or regulatory restrictions;
- Sharing your Account or allowing others to play on your behalf.
8.2 We reserve the right to suspend or close Accounts and withhold winnings where misconduct is suspected.
9. Bonuses and Promotions
9.1 All bonuses and promotions are subject to specific terms and wagering requirements, which are available on the Promotions page.
9.2 Abuse of bonuses, including multiple Account abuse or collusion, is strictly prohibited.
9.3 We reserve the right to withhold or cancel bonuses and winnings if abuse or technical exploitation is suspected.
9.4 Bonuses and free spins may have expiry dates and game restrictions.
10. Fair Play and Game Integrity
10.1 All Games are provided by certified software suppliers and use Random Number Generators (RNGs) to ensure fairness.
10.2 We reserve the right to void bets or winnings resulting from technical errors, malfunctions, or breaches of these Terms.
11. Liability
11.1 Casinova and its affiliates are not liable for any losses or damages arising from your use of the Website or services, including technical failures, interruptions, or delays.
11.2 You accept all risks associated with gambling and acknowledge that Casinova’s maximum liability is limited to the amount of your last deposit.
11.3 We are not responsible for the content or security of any external websites linked from our Website.
12. Data Protection
12.1 We collect, store, and process your personal data in accordance with our Privacy Policy and applicable UK data protection laws.
12.2 We implement industry-standard security measures to protect your information.
12.3 For further details, please see our Privacy Policy available on the Website.
13. Intellectual Property
13.1 All content, trademarks, logos, and materials on the Website are owned by Casinova or its licensors.
13.2 You may not copy, reproduce, modify, or distribute any content without prior written consent.
14. Complaints and Dispute Resolution
14.1 If you have a complaint, please contact Customer Support in the first instance.
14.2 We aim to resolve complaints fairly and promptly.
14.3 If unresolved, you may escalate the matter to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.
14.4 All complaint correspondence must be in writing.
15. Amendments
15.1 We reserve the right to amend these Terms at any time.
15.2 Significant changes will be communicated via the Website or email.
15.3 Continued use of the Website following changes constitutes acceptance of the updated Terms.
15.4 It is your responsibility to review these Terms periodically.
16. Governing Law and Jurisdiction
16.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
16.2 Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Contact Information
For assistance, support, or to exercise your rights under these Terms, please contact us at:
- Email: [email protected]
- Live Chat: Available via the Website interface
By registering and using Casinova, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
