Privacy Policy

Welcome to Casinova, accessible at casinova-casino.co.uk. We are committed to protecting your privacy and handling your personal information with the utmost care and transparency. This Privacy Policy describes how Casinova (“we,” “us,” or “our”) collects, processes, stores, and shares your personal data when you use our website and services. By using Casinova, you consent to the practices outlined below. If you do not agree, please do not use our services.

1. Data Controller

The data controller responsible for your personal information is Casinova Ltd, registered and operating in the United Kingdom. For any questions or concerns regarding your data or this policy, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process various types of personal data to provide and improve our services, including but not limited to:

Full name
Email address
Telephone number
Residential address
Date of birth and gender
IP address and device/browser information
Account registration and login details
Payment and transaction history
Usage data such as session times and interaction patterns
Communications between you and Casinova (e.g., customer support)
Identity verification documents (e.g., passport, driving licence) to comply with UK Gambling Commission regulations
Information from third-party sources to help prevent fraud and promote responsible gambling
Optional sensitive data you provide voluntarily, such as self-exclusion preferences or health information related to gambling behaviour

3. How We Use Your Information

Your personal data is used for the following purposes:

To create and manage your Casinova account
To verify your identity, age (must be 18 or over), and eligibility to gamble under UK law
To process deposits, withdrawals, and other financial transactions securely
To comply with legal and regulatory obligations, including anti-money laundering (AML) and the UK Gambling Commission’s licensing conditions
To communicate important updates, account notifications, and changes to our services
To provide personalised offers, promotions, and bonuses, subject to your marketing preferences
To improve and personalise your gaming experience on our platform
To detect, prevent, and investigate fraud, money laundering, and other criminal activities
To conduct data analysis and compile anonymised statistics to enhance our services
To respect and enforce any self-exclusion or responsible gambling settings you have chosen

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. Our lawful grounds include:

Your explicit consent (e.g., for marketing communications)
Performance of a contract (e.g., providing gambling services)
Compliance with legal obligations (e.g., age verification, AML)
Our legitimate interests, such as fraud prevention and service improvement, provided these do not override your rights

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described or to comply with legal and regulatory requirements. Generally, we keep your information for up to five years after your account closure or inactivity. Certain data, such as records related to self-exclusion, responsible gambling, or investigations, may be retained longer as required by law or the UK Gambling Commission.

6. Marketing Communications

With your consent, we may send you promotional offers, newsletters, or information about Casinova and our partners. You can update your marketing preferences or unsubscribe at any time through your account settings or by using the unsubscribe link in our emails. We respect your choices and will not send marketing materials without your permission.

7. Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance your experience, including:

Ensuring website functionality and security
Remembering your preferences and settings
Analysing site traffic and user behaviour to improve performance
Delivering targeted advertisements and personalised content

You can manage or disable cookies via your browser settings; however, some cookies are essential for the site to function properly and cannot be turned off.

8. Sharing Your Data

Your personal information may be shared with:

Third-party service providers, such as payment processors, identity verification, and software providers
Regulatory and law enforcement authorities as required by UK law
Affiliated companies within the Casinova group for operational purposes
Trusted partners with your explicit consent

If your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your privacy.

9. Data Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security practices are regularly reviewed and updated to maintain compliance with industry standards and legal requirements.

10. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

The right to be informed about how your data is used
The right to access your personal data
The right to correct inaccurate or incomplete data
The right to request erasure of your data in certain circumstances
The right to restrict or object to processing
The right to data portability
The right to withdraw consent at any time without affecting prior lawful processing
The right to object to automated decision-making, including profiling, that significantly affects you

To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with applicable laws.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. Continued use of our services after such updates constitutes your acceptance of the revised policy.

12. How to Complain

If you have concerns about our handling of your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s independent data protection authority, via their website: https://ico.org.uk.

For information and support on responsible gambling, please visit BeGambleAware, a UK charity dedicated to promoting safer gambling.

Last updated: 28.05.2025