Responsible Gaming at Casinova

At Casinova, we are committed to providing a safe, fair, and enjoyable gaming environment for all our customers. We recognise that gambling is a form of entertainment that should be approached responsibly, with full awareness of the risks involved. Our goal is to support you in maintaining control over your gaming activities and to promote responsible play at all times.

Our Commitment to Safe Gambling

Casinova operates in full compliance with the United Kingdom Gambling Commission (UKGC) regulations and guidelines. We actively promote responsible gambling as part of our licence conditions and best practice. We believe that gambling should never negatively impact your wellbeing, finances, or personal relationships.

To this end, we provide a range of tools and resources designed to help you manage your play responsibly and seek assistance if needed.

Tools to Help You Stay in Control

We offer multiple features that enable you to set limits and monitor your gambling behaviour, including:

Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much money you add to your account.
Wager and Loss Limits: Define the maximum amount you can bet or lose within a specified period.
Session Time Limits: Choose how long you want to play in one session to prevent extended gambling periods.
Reality Checks: Receive periodic reminders about how long you have been playing and your current balance.
Self-Exclusion: Temporarily suspend your account for a minimum of 24 hours up to six months or longer, if necessary.
Permanent Account Closure: If you decide to stop gambling with us permanently, you can request to close your account at any time.

You can access and adjust these controls anytime through your Casinova account dashboard.

Recognising Signs of Problem Gambling

Gambling should remain a fun and controlled activity. However, if you or someone you know experiences any of the following, it may be a sign of gambling-related harm:

Chasing losses by trying to win back money you have lost
Borrowing money or using funds intended for essentials to gamble
Spending more time or money on gambling than planned
Neglecting work, family, or social commitments due to gambling
Feeling restless, anxious, or irritable when not gambling
Constantly thinking about gambling or planning your next bet

If you recognise these behaviours, we encourage you to take immediate steps to seek help and regain control.

Best Practices for Responsible Gambling

To help you maintain healthy gambling habits, we recommend the following:

Set a budget and stick to it—never gamble with money you cannot afford to lose.
View gambling as a form of entertainment, not a way to make money.
Use the tools provided to set limits and take regular breaks.
Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
Balance gambling with other hobbies and social activities.
Never chase losses or gamble to solve financial problems.

Self-Assessment and Support Services

If you are unsure whether your gambling behaviour is problematic, we encourage you to take our anonymous self-assessment quiz. This tool can help you evaluate your habits and identify any risks.

For further assistance, our dedicated Responsible Gambling Team is available to provide confidential support and guidance. You can contact us at [email protected] or via our Live Chat service.

How to Take a Break or Close Your Account

We offer flexible options to help you take control if you feel gambling is becoming a problem:

Temporary Self-Exclusion: You can suspend your account for a period ranging from 24 hours to six months or longer by request.
Permanent Account Closure: Should you wish to stop gambling with Casinova permanently, you can request account closure at any time by contacting our support team.
Withdrawal of Funds: We advise you to withdraw any remaining balance before closing your account.
Account Reactivation: Accounts closed for reasons unrelated to problem gambling may be reactivated upon review. Reactivation is at the sole discretion of our Responsible Gambling Department and only when it is safe to do so.

Protecting Minors from Gambling

We strictly prohibit anyone under the age of 18 from accessing or using our gambling services. Protecting children and vulnerable individuals is a priority for Casinova. We recommend the following measures for parents and guardians:

Use parental control and filtering software such as Net Nanny or Qustodio to restrict access to gambling sites.
Keep login credentials and financial information secure and never share them.
Avoid leaving devices logged in or passwords saved on shared devices.

For more information on safeguarding children online, visit the Better Internet for Kids website.

Support Organisations for Gambling-Related Harm

If you or someone close to you is experiencing difficulties with gambling, we urge you to seek professional help. Trusted UK-based organisations include:

Additionally, you can download and install BetBlocker, a free tool that helps block access to gambling websites across multiple devices.

Contact Us

If you have any questions or concerns about responsible gambling, please do not hesitate to contact our Responsible Gambling Team. We are here to support you and can be reached via email at [email protected] or through our Live Chat service available on the website.

Remember: Gambling should be a fun and safe activity. Always play responsibly, keep control, and seek help if you feel your gambling is causing harm.